Support

At MTX, we believe that great support is part of a great trading experience. That’s why we built a multi-layer support system directly into the app. Whether you’re a beginner exploring DeFi for the first time or a pro managing complex strategies, our team — and our AI assistant — are here to help.

🔹 In-App AI Assistant

• Available 24/7

• Provides instant answers to common questions

• Explains MTX features step-by-step

• Can guide you through trading, wallet setup, or security settings in real time

🔹 Live Chat with Our Team

• Connect directly with a customer support specialist inside the app

• Available during extended trading hours

• Multi-language support (14 languages) so you can get help in your native language

• Personalized assistance for account, payments, and advanced troubleshooting

🔹 Additional Resources

• FAQs: Explore our FAQs for quick answers to the most common questions.

• GitBook Docs: Detailed guides and tutorials to help you get the most out of MTX.

✨ Our Commitment

We know that trading can be fast-paced and sometimes stressful. That’s why our support system is designed to be accessible, responsive, and reliable — so you never feel like you’re trading alone.